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Frequently Asked Questions

Download Access

I've purchased a download. How do I access it?

I didn't receive an email. What do I do?

It won't let me log in. What do I do?

I forgot my access password. What do I do?

How can I access my downloads offline?

Accounts

How do I create an account?

What are the benefits of creating an account?

Is my information safe?

How do I reset my password?

Do I need an account to checkout?

Policies

Do you accept returns?

Can I share these downloads once I've purchased them?

What are your Terms of Service?

What is your Privacy Policy?

Payments

What currency am I charged in?

What payment methods do you accept?

Is it safe to order online?

What will my statement show?

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